Shipping policy

PremiumBay sells digital products only. We do not currently ship or deliver physical products.

Digital Product Delivery

All PremiumBay products are delivered electronically after a successful payment.

Depending on the product, you may receive:

A direct download link
A downloadable file
A PDF guide containing access or download instructions
A link to download a ZIP package containing website template files
Other digital access instructions specified on the product page

For website templates, the purchased product may be provided as a PDF guide containing a download link to the actual ZIP package.

Delivery Time

Digital products are generally made available immediately or shortly after successful payment and order confirmation.

Delivery time may occasionally be affected by payment verification, technical issues, or third-party payment and delivery services.

No Physical Shipping

PremiumBay does not ship physical products.

Therefore:

No shipping charges apply to digital products
No physical package will be sent
No tracking number will be provided
No delivery address is required for digital product delivery, except where information may be required for billing or payment purposes

Download Problems

If you have completed a purchase but cannot access or download your product, please contact us.

We will make reasonable efforts to resolve the issue by providing:

A replacement download link
A replacement file
Updated access instructions
Other reasonable assistance required to provide the purchased product

Please contact us at:

Email: mosambi84@gmail.com

Failed Delivery

If a digital product cannot be delivered because of a technical issue on PremiumBay's side, we will first attempt to resolve the issue and provide the purchased product.

If we are unable to provide the product after reasonable attempts to resolve the issue, you may be eligible for a refund in accordance with our Return & Refund Policy.

Customer Responsibility

Customers are responsible for:

Providing a valid email address when required
Maintaining access to the email account used for the purchase
Having a suitable device and internet connection to download the product
Having any required software, account, or platform needed to use the purchased product, where such requirements are disclosed on the product page