Refund policy

PremiumBay sells digital products including AI resources, Canva templates, website templates, digital bundles, and other downloadable resources.

All products are delivered digitally. No physical products are shipped.

Refund Eligibility

Refunds may be considered in the following situations:

Duplicate payment or duplicate order
Product was not delivered due to a technical issue on PremiumBay's side
Download link is broken and cannot be fixed
File is corrupted or materially defective and cannot be replaced
Product is materially different from its description
Payment was successfully processed but the purchased product cannot be provided

Non-Refundable Situations

Refunds are generally not provided for:

Change of mind after purchase
Accidentally purchasing the wrong product
No longer needing or wanting the product
Purchasing a different product instead
Failure to read the product description before purchase
Downloading or accessing the product and subsequently changing your mind
Lack of required software, account, or technical environment when such requirements were clearly disclosed

Website Template Purchases

Website templates are delivered digitally. Depending on the product, the customer may receive a PDF guide containing a download link to the actual ZIP package.

The customer can download the ZIP package using the link provided in the guide and then extract and use the template files.

Download & Access Issues

If you experience problems downloading or accessing your purchase, please contact PremiumBay.

We will first attempt to resolve the issue by providing a replacement download link, replacement file, or appropriate access instructions.

If the issue cannot be resolved and the product cannot be provided as purchased, a refund may be considered.

Refund Request Period

Refund requests should generally be submitted within 7 days of the original purchase.

Refund requests may be reviewed individually, and additional information may be requested when necessary to verify the issue.

Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer's account may vary depending on the payment provider, bank, card issuer, or payment method.

For international transactions, currency conversion differences may result in the refunded amount appearing slightly different from the original amount due to exchange rates or financial-institution charges.

Order Cancellation

Because PremiumBay products are digital, order cancellation may generally not be possible once the product has been delivered or made available for download.

If you placed an order accidentally or made a duplicate purchase, please contact us as soon as possible so the situation can be reviewed.